Effectively managing your IT team includes setting benchmark performance indicators, and measuring performance. This goes beyond managing hard costs and service level agreements, but also tracking how your team is spending their time effort. In order to get accurate data, you have to implement easy-to-use systems that work with your team, not against them.
Using separate systems for timecards, ITSM work and project work tracking reduces your visibility – and can lead to underbilling. Plus, it’s difficult to accurately forecast time and effort needed for future work without the insights of what has been done in the past.
Key Challenges to Project Time Tracking
- Untracked time reduces visibility into department performance and efficiency
- Labor costs are not factored into project expenses
- Time is lost in meetings without tracked actions or referenced agendas
- Project timeline estimates lack historic data to improve accuracy