ITSM

How to Launch a Project from RemedyForce

4 min read17th of March 2017

In this week’s two-minute video, the team discusses how you can launch a Cloud Coach Project from RemedyForce. TRANSCRIPTION: Hello everyone, Nic here from Cloud Coach. Thanks for joining us this week as we take a look and now...

Measure Level of Effort with Time Tracking

4 min read4th of May 2016

Effectively managing your IT team includes setting benchmark performance indicators, and measuring performance. This goes beyond managing hard costs and service level agreements, but also tracking how your team is spending their time effort. In order to get accurate...

Improve Execution with Efficient Resource Management

3 min read27th of April 2016

As an IT leader responsible for delivering projects and services that drive your business forward, efficient resource management is a key component for sucess. In order to adequately manage your limited team time, you need easy-to-use systems that allow...

Managing Your IT Project Funnel

3 min read21st of April 2016

Managing an IT department is managing an economy – balancing the demands from the company with the supply of budget and time to meet those demands. Traditional IT project management focuses on managing supply – but Cloud Coach takes...

The High Cost of Project Failure

4 min read13th of April 2016

According to PMI, 37% of projects fail to meet their business objectives, and 17% fail outright. Those failed projects cost your organization money – both hard costs and the time and effort spent. Not all of that effort is...

IT Department KPIs

4 min read9th of February 2016

Your IT department does more than complete help desk tickets. They also deliver projects and systems that drive the direction of your business. As a busy IT department leader, there are several key metrics you need to look at...

Using Cloud Coach for IT Project Management with BMC Remedyforce

1 min read13th of August 2015

In today’s technology driven world, there’s an endless demand for IT projects. Managing the high volume of projects, associated timelines and resource allocations adds an additional strain on an already busy department. Adding Cloud Coach to your existing BMC...

Creating a Project from Remedyforce

2 min read8th of June 2015

There are multiple ways that you can create a project in Cloud Coach from Remedyforce. One of these is directly from a Remedyforce Change Request. In this example, we are on a Remedyforce Change Request called “New Portal”, which...

Benefits of the Salesforce Shared Platform for your ITSM and Project Management Solution

3 min read1st of June 2015

Cloud Coach is built on the Salesforce platform, sharing the same infrastructure as Salesforce’s award winning CRM tools and BMC’s Remedyforce ITSM tools. The shared platform means that all three products leverage the same customization capabilities, collaboration engine, real-time...