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Benefits of the Salesforce Shared Platform for your ITSM and Project Management Solution

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Cloud Coach is built on the Salesforce platform, sharing the same infrastructure as Salesforce’s award winning CRM tools and BMC’s Remedyforce ITSM tools. The shared platform means that all three products leverage the same customization capabilities, collaboration engine, real-time reporting, and best of breed security. There are pre-existing connections between Salesforce’s CRM capabilities, BMC Remedyforce’s […]

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Increase Productivity with the “10-Minute Rule”

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Michelle Bryant wrote a fantastic article where she explains the “10-Minute Rule”. The rule states that everything you do should be broken down into 10 minute segments. Every task that you need to complete should take no more than 10 minutes. If it does, she says, it needs to be broken down into smaller segments. […]

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Effective Project Management

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Last week we published a brief article on the essentials of successful project delivery. Shortly after, a great article entitled “Effective Project Management” by Junaid Munawar came into our hands. From planning to tracking and analyzing, Munawar takes you through the entire project delivery cycle. It’s a simple and straight-forward article that is full of […]

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3 Elements of Successful Project Delivery

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Projects come in all ranges of complexity. Some take years to complete while some only take hours. Regardless of the type of project, there are 3 important elements of a successful project that must be considered. 1. Project Plan First, the goal of the project needs to be established. The first step is to define […]

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