How Cloud Coach Drives Success at Comnexa with Enhanced Internal Processes and Customer Insights

Comnexa is a Salesforce consulting partner. Comnexa helps its clients to build a competitive advantage through implementing, optimizing and maintaining Salesforce solutions

Use Case

Customer Onboarding

Headquarters

St Helier, Jersey

Industry

Consulting

Employees

11-50

Enhanced processes

All processes are standardized, improving internal efficiency

Increased utilization

Billable utilization rates have increased

Customer Collaboration

Customers can see real-time project plans at a click

“Cloud Coach has made us more efficient and more scalable as a company.”

Dan Williams

Co Founder & MD, Comnexa

View Video Testimonial

Key Capabilities

The challenges

The solutions

The challenge

Prior to implementing Cloud Coach, Comnexa had to rely solely on its people, and had no defined processes

The solution

Comnexa now has a standardized project process

The challenge

There was no standardized ‘Comnexa’ way of doing things

The solution

Resource allocation of staff members can now be tracked

The challenge

It was difficult from Comnexa to track who was doing what, making it hard to understand where billable time was being spent

The solution

Since implementing Cloud Coach, Comnexa’s billable utilization rate has increased

The challenge

Comnexa has to rely on time-consuming manual processes to share project updates with clients

The solution

The External Project View allows Comnexa to collaborate with partners in real-time, while also creating internal efficiencies because project managers no longer need to manually prepare and send reports

No Workarounds.
No Lost Hours.
Want to See

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