How Reporting and Time Entry Transformed Professional Services at Sovos

Sovos provides businesses with the confidence needed to navigate an increasingly regulated world.

Use Case

Professional Services

Headquarters

Wilmington, MA

Industry

Software Development

Employees

1001-5000+

Utilization

Enhanced insights into billable hours for invoicing

Reporting

Actionable insights from projects trends

Time tracking

Time entry reduced from one hour to just five minutes per employee

“My Day is the most unique time entry platform I’ve seen… Those are billable hours. That’s how we get paid!”

Dan Quinn

Vice President Professional Services, Sovos

View Video Testimonial

Key Capabilities

The challenges

The solutions

The challenge

Before Cloud Coach, Sovos was generating reports by downloading multiple spreadsheets and manually adding information into Tableau

The solution

For executives, having on-demand reports with complete consistency has been incredibly important for the organization

The challenge

Employee’s time was entered manually, from project to project, on a weekly basis. It could take up to an hour at a time for each employee

The solution

For front-line employees, Cloud Coach’s My Day has made the time entry process quick and easy, while ensuring billable hours are recorded with accuracy. The time entry process has been reduced from one hour to just five minutes per person

The challenge

Sovos was losing critical time each week, with time not being entered promptly or accurately, making it hard to ascertain a project’s utilization

The solution

Sovos no longer has to chase employees for time sheets, with time sheets now inherently part of an employee’s day

The challenge

With no single source of truth, it was difficult for Sovos to review a project’s progress in real time. When data was collated, the formats were often clunky and trends were hard to spot

The solution

Cloud Coach has provided Sovos with the ability to customize dashboards, while also making it easier than ever to access critical information on utilization - allowing Sovos to find actionable insights from project trends. Sovos can also now track time-to-value

No Workarounds.
No Lost Hours.
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