Cross-Project Gantt

Integrating Cloud Coach and Jira for Optimized Project Management

6 min read4th of November 2024

Are you a Cloud Coach user (or even thinking about using Cloud Coach) and wondered whether we can integrate with Jira? You’re not alone! What is Jira? Jira is an extremely common, and powerful, tool used by Development teams...

51 Statistics You Need to Know: The State of SaaS Onboarding and Implementation

10 min read7th of November 2024

Effective onboarding is pivotal for customer retention, product adoption, and long-term satisfaction in SaaS. Here are 51 essential stats to help you understand the 2025 landscape of SaaS onboarding and implementation. The High Stakes of SaaS onboarding 55% of...

Cloud Coach Appoints Frank Nardi as CEO to Drive Innovation and Growth

4 min read2nd of October 2024

Fort Collins, Colorado, October 2, 2024 – Cloud Coach, a leading provider of project and task management solutions for post-sales processes, today announced the appointment of Frank Nardi as Chief Executive Officer, effective immediately. This strategic move strengthens Cloud...

Cloud Coach launches Customer Success Capabilities for Salesforce

3 min read23rd of April 2024

Manage your full Customer 360 – Onboarding, Services and Success – all from within the Salesforce platform Cloud Coach, a Customer Onboarding & PSA solution provider, has today announced the launch of new customer success capabilities for the Salesforce...

Feature of the Month: Scenario Planning

3 min read28th of March 2024

Scenario planning is a strategic management tool, which is essential for professional services teams and  organizations looking to anticipate and prepare for a range of possible future situations.  It involves creating and analyzing multiple hypothetical scenarios based on different...

Feature of the Month: External Collaboration

3 min read28th of February 2024

Navigating the intricacies of project management, whether it’s client-facing endeavors or internal IT initiatives, requires a delicate balance of communication and transparency.  In the fast-paced world of modern business, ensuring that all stakeholders remain well-informed poses a significant challenge. ...

Professional Services Consultant: How Cloud Coach Uses Cloud Coach

10 min read14th of December 2023

I am a Senior Professional Services Consultant at Cloud Coach. I help clients and organizations get set up with Cloud Coach during the implementation process – and I use our own product to help do it! Here’s how. Cross...

Professional Services and Customer Success: How Cloud Coach uses Cloud Coach

16 min read3rd of October 2023

In my role, I oversee the Customer Success and Professional Services teams at Cloud Coach – so unsurprisingly our software plays a major part in how I am able to manage those departments and, ultimately, all our clients’ interactions...

Manager of Technical Support: How Cloud Coach Uses Cloud Coach

8 min read19th of March 2024

My name’s Ivan and I’m the Manager of Technical Support at Cloud Coach.  My role involves making sure our clients’ issues are resolved both satisfactorily and in a timely manner. It can also involve sharing documentation and instructions to...

Customer Success Team Lead: How Cloud Coach Uses Cloud Coach

10 min read15th of February 2024

My name’s Megan and I’m the Customer Success Team Lead at Cloud Coach.  As a CSM, I try to learn as much as I can about each one of our clients. This involves learning how they use Cloud Coach...