How Net Health saved over 3,000 hours annually with Cloud Coach
Specialized software and analytics that serves the continuum of restorative care, from hospital to home
PRIMARY USE CASE
Customer Onboarding
HEADQUARTERS
Pittsburgh, PA
INDUSTRY
Software Development
EMPLOYEES
501-1000
Onboarding efficiencies
50%+ reduction in new hire onboarding time
Improved Reporting and Tracking
Improved reporting across projects
Time saved
3,400 hours saved annually on time entry
“We’ve seen a reduction of 3,400 hours annually across our workforce on entering time alone, allowing us to redeploy those hours to work with our clients.”
Chris McLeod
Vice President, Enterprise PMO
The challenges
The solutions
- Net Health’s end users were spending too much time trying to enter their hours against the right projects and activities in Netsuite OpenAir
- Cloud Coach’s time entry system is threaded throughout the entire platform, allowing for users to enter time from wherever they need and relate it to activities as they are performed daily
- Prior to Cloud Coach it took new project managers and consultants up to three weeks to become proficient using new systems
- Cloud Coach’s user friendly-design, in addition to the amount of processes and workflows that can be standardized and automated, has allowed Net Health’s users to be comfortable using the system within five days
- Net Health’s previous systems didn’t allow them to collaborate, assimilate and track hundreds of tasks that involved multiple departments within one overarching project
- Cloud Coach’s configurable nature has allowed Net Health to incorporate the different workflows and user needs across the different departments into existing processes while still allowing Net Health to manage the entire initiative as one project
- Prior to Cloud Coach, Net Health had to forecast resource demand in excel, which would be outdated and inaccurate once forecasts were manually created
- Because Cloud Coach is native to Salesforce, Net Heath can forecast incoming resource demand directly from the sales pipeline, helping them plan accordingly and hire new staff on time
- Net Health had no way to easily share project statuses to customers due to limited functionality in Netsuite OpenAir and disjointed project plans
- Cloud Coach has allowed Net Health to consolidate all tasks into one project plan that is easier to manage holistically and shareable to clients via the real-time External Project View
Want to see Cloud Coach in action?
In less than an hour, let us show you why Cloud Coach is the highest-rated Customer Onboarding & PSA solution native to Salesforce.Â
