How Cloud Coach Drives Success at Comnexa with Enhanced Internal Processes and Customer Insights
Comnexa is a Salesforce consulting partner. Comnexa helps its clients to build a competitive advantage through implementing, optimizing and maintaining Salesforce solutions
PRIMARY USE CASE
Customer Onboarding
HEADQUARTERS
St Helier, Jersey
INDUSTRY
Consulting
EMPLOYEES
11-50
Enhanced processes
All processes are standardized, improving internal efficiency
Increased utilization
Billable utilization rates have increased
Customer Collaboration
Customers can see real-time project plans at a click
“Cloud Coach has made us more efficient and more scalable as a company.”
Dan Williams
Co Founder & MD, Comnexa
The challenges
The solutions
- Prior to implementing Cloud Coach, Comnexa had to rely solely on its people, and had no defined processes
- Comnexa now has a standardized project process
- There was no standardized ‘Comnexa’ way of doing things
- Resource allocation of staff members can now be tracked
- It was difficult from Comnexa to track who was doing what, making it hard to understand where billable time was being spent
- Since implementing Cloud Coach, Comnexa’s billable utilization rate has increased
- Comnexa has to rely on time-consuming manual processes to share project updates with clients
- The External Project View allows Comnexa to collaborate with partners in real-time, while also creating internal efficiencies because project managers no longer need to manually prepare and send reports
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