“Cloud Coach lets us create a dedicated user experience and then lets us extend beyond that”

Todd Bursey

VP of Professional Services


Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.

Industry: Internet Publishing
Employees: 8,000


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Creating a colocation between sales and services

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Cloud Coach lets us create a dedicated user experience 

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Being able to enter time against tasks



Twilio needed a way to create an easily reproducible project plan 

With Twilio already using Salesforce, Cloud Coach has provided a way to easily manage, and create new templatized projects without implementing another third-party solution. Salesforce familiarity meant Cloud Coach had instant usability, straight out of the box

Twilio wanted to allocate resources to a project, then turn it over to a PM to deliver the product to the customer in a timely manner

Cloud Coach has provided Twilio with the ability to plan resources, confirm them, create a schedule, deliver, and bill all from the same place

At Twilio, there was previously no way of keeping track of resourcing (estimated vs. actual time)

Cloud Coach’s time entry features allow Twilio to quickly and easily quantify an EVA (Economic Value Added)

Twilio needed to find a way to manage the quote-to-cash process for services

With everyone working from the same platform, handoffs between people and departments has been improved

Want to Learn More?

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