Premium Success

Cloud Coach offers premium success for our customers who need a little more help to achieve continued success their implementation of Cloud Coach. Hours for premium success can supplement customer success in the following ways:

 

Premium Success Tiers

Premier

Standard

Basic

Hours By Month

Estimated

Maximum

Estimated

Maxiumum

Estimated

Maximum

20

40

10

20

5

10

Total Hours (Annual)

240

120

60

 

Note:

  • Premium Success discounting is driven by the volume of hours purchased annually and the length of term of the related subscription amount by the customer.
  • The amount of premium success hours can be adjusted at each subscription anniversary and at renewal.
  • Hours cannot roll over to the next year.
  • Customer can only request up to the allocated maximum amount each month. If there is a request for work that will require more than the monthly maximum, it must be made 30 days in advance. If not, Cloud Coach cannot guarantee support for the requested hours for that month.
  • Additional hours can be added at any time at our standard T&M rate.

 

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