* Within Atlantic Standard Time Zone
Dedicated CSM & Account Manager
Specialized Technical Support
Cloud Coach has 3 product releases annually with the following release schedule:
Each release is supplemented with release notes, a pre-release webinar, & support from your CSM to ensure a successful upgrade.
Your user base will have access to the following resources for ongoing enablement:
Included with Enhanced & Premier Success, your dedicated Technical Support Specialist will create a custom Change Management Plan for each of the major Cloud Coach releases, capturing best practices and recommendations for how to enable the new features and train users on any potential changes. Depending on your organization’s customizations, the plan may also provide clarity on areas to watch or potential issues that might arise from unique configurations.
Enhanced Success & Premier Success is priced annually with your subscription. For more information, please contact [email protected]
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