Maximize Your Cloud Coach ROI

Cloud Coach Premier Success Plans

Customer success is a top priority at Cloud Coach. While every subscription comes with a Base Success Plan for online support, organizations who are looking to get the most out of their Cloud Coach implementation take advantage of our premier success plan. This plan includes the right combination of support, online materials and resources designed to: 

  • Drive Cloud Coach user adoption
  • Increase user productivity
  • Ensure business continuity and minimize risk
  • Improve Cloud Coach ROI

Talk to a Familiar Face

With our Premier Success Plan, you will be assigned a dedicated Product Specialist from our team who will act as your primary point of reference for your questions. You’ll have a familiar person to talk to when you need it.

Get Help with Upgrades

Keep up to date with all new releases and quickly acquire the expertise you need – when you need it. Our Premier Success Plan helps you make sure your custom configurations will move seamlessly with each release.

Configuration On Demand

Short of time to manage and maintain your Cloud Coach implementation? Our Premier Success Plan with the configuration on-demand option helps you set up your workflow processes, build out reports and dashboards, and get your project templates set up for use.

Expert Best Practice Consulting

Whether you’re just getting started or need a fresh perspective on your business processes, our Premier Success Plan includes expert consulting to help you streamline and improve your best practices. The Cloud Coach team will help you automate processes and identify feedback loops to continuously improve your execution.

What's Included

Base SuccessOur Base Success plan is included for all customers and gives you:
Version UpgradesWant to make sure you always have access to the latest version? Our latest production release version is always available to all customers.
User GuidesNeed to check how something works in detail? Our user guides drill into the details of how features work in detail.
Customer Success WebinarsWant to learn more about a feature? Then join one of our regular customer success webinars.
Online Training MaterialsMissed one of our webinars? No problem! Recodings of our webinars and other materials are posted online for you to review on your schedule.
Online Bug SupportFound a bug? Report it to support@cloudcoach.com and if we can replicate it in a clean org, it will go into the queue for a fix.
Premier SuccessEverything from Base Success Plan Plus:
Dedicated Product SpecialistWould a familiar face make things easier? With our Premier Success Plan we will try to place your questions with your favorite member of our team.
Troubleshooting Q&AGot a confusing issue? Our team will help you get to a resolution with a Q&A Session.
Schedule A CallHard to explain what you mean in writing? With our Premier Success Plan, you can schedule a call with one of our Product Specialists to brainstorm ideas and get advice to help your team.
Business Process ConsultingWorkshops & expert advice from the Cloud Coach team on how to identify and implement best practices that improve execution across your organization.
Configuration On DemandShort of system administration time or resources? “No worries, we’ve got you covered.” Our configuration on demand can help with your configuration requirements, and take the load off your internal admin team.
Feature Request AccelerationWant a new feature in the application and want to jump the queue? Then get additional weighting for your feature requests in our feature request queue.
Project Status Report SupportWant to give a read-only view of your projects to customers or external stakeholders? We can help you create and maintain a project status report that is always up to date, keeping everyone on the same page.
Version Upgrade Configuration SupportCreated your own Cloud Coach configuratins? If you run into problems during a Cloud Coach version upgrade, our team will help you resolve the issue.
Version Upgrade Custom Code SupportGot your own custom code built around Cloud Coach? If you run into problems during a Cloud Coach upgrade, our team will help resolve the issue.
Developer Support Q&AWriting your own custom code to supplement Cloud Coach processes? To ensure your custom code is executed in the best way possible, you can schedule a call with our team to discuss or review your code.