Success is About More Than Just Software

Brandi Johnson

Sep 19 2016 3 min read

Selecting new project management solution is a significant decision for your business. There are lots of tools that can support your project processes, but the addition of a new tool alone won’t make you successful. To get the most out of your investment, you need dependable training and support to integrate the new tools into your business workflow.

One of the best examples of a company that offers a comprehensive training and support program is Salesforce. As was evidenced by the IDC news released last week, Salesforce has a robust and vibrant community that includes local and virtual leader groups, Dreamforce, Salesforce University, Trailhead, and the list goes on. They are committed to your success from the day you start using the solution.

Much like Salesforce, an investment in Cloud Coach is not just an investment in a tool. We accomplish this by partnering with you throughout your lifecycle to ensure your success.

  • Success Plans: At the beginning of your engagement with Cloud Coach, we develop a custom success plan that outlines your business needs with Cloud Coach. We work from this plan together to ensure your implementation meets your specific needs from day 1.
  • Training: Starting with your implementation, and throughout your engagement with Cloud Coach, your team is supported with professional training, including weekly customer success webinars and new release training sessions.
  • Certification: Ensure partners and staff members understand and use the tools in the right way.
  • User Conference/Community: Learn best practices and new use cases from other members of the Cloud Coach community while getting a preview of the partner roadmap.

When you’re evaluating solutions designed to change your business processes, ensure the tools go beyond checking the boxes for your basic requirements and are committed to your success.


Brandi Johnson

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